One of the most frustrating problems I have had ever finally was solved last week.
The Problem: To NOT recieve email's on a Blackberry Device.
The Solution: Seemed extremely straight forward, disabled from the handheld but to no avail, disabled email reconciliation and still failed, firewall still failed. This puzzled me to no end. Log's showing messages being delivered to device so for some reason the changes weren't being recognised by the BES. Here is how I eventually fixed it....
1. Remove check box's from the folders to be redirected
2. Create a special IT policy that disables wireless reconcile
3. Disable sync in properties of user on the BES
4. Wait for a couple of minutes for config to update device
5. Change back to default IT policy and enable Synch.
Seemed a little strange to me but that was the only way I could figure it out. For some reason the clients solution was intent on NOT getting email out to those devices.
Good to know that trying to break the solution is hard :P
I think the RIM developement team mustn't have had much feedback on this component of the SDLC, lol.
8 comments:
they want PIM sync but not email?
that was correct. seemed extremely straight forward but did not work, until I did this.
You are not very knowledgeable. You have no idea what a blackberry is, let alone how to stop it from receiving emails... Why would you want a blackberry that does not receive emails ? kinda defeats the purpose if you ask me... you are a clown.
A request via a client. That's why I had to disable it. In the big world of enterprise business where the real men are we do these kinds of things as it involves a little thing called money. If you look closer into my post I explained that the method is simple to do, for email only apparently. This is service pack 1 and a fault so to speak for this particular environment (1200 plus devices, 60,000 exchange seats). Back to you, I think you know nothing about Blackberry, for you to have blurted out a random and made an insult when clearly you are boy, trying to make it in the real world... as for a clown, yes, I like to consider myself a clown :)
Thinking that nobody would ever want to disable incoming email on a blackberry is extremely shortsighted.
Imagine -
Case 1: Field Sales Staff have only 1 phone for both personal and work use. That person goes on vacation and doesn't want to receive email.
Case 2: Staff goes abroad and doesn't want to pay high roaming fees for email, but still wants data service in the case of looking up information (maps, addresses, customer locations, etc.).
It is completely feasible that one would want to disable email receipt on a blackberry, and ridiculous to imagine that nobody would want that.
Good info. I ran into the situation where I was asked to disable a couple of devices. These belonged to a couple of sales people that were leaving the company but wanted to keep their devices. So, I needed to 1) Make sure they couldn't send/receive emails and 2) I was to make sure the phone still worked. Good post and Thanks!
Here is one for you. I would like my email permanently disabled from hitting the device. BUT. I would still like my calendar to flow through, address book updates, as well as BBM add requests. My IT department finally got this to work about 6 months ago, and then it stopped working for some reason. How do I tell them to do it?
is it possible to explain that to someone who is BB illiterate? Please! I want to disable the previous e-mail account that was on the 8310 so I can then enable my e-mail. Thanks
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